Privacy Policy.

Your Privacy Matters

Your trust means a lot to me. This Privacy Policy explains how Te Whānau Doula (“I”, “me”, “my”) collects, uses, and protects your personal information when you visit my website, connect with me on social media, or work with me through pregnancy, birth, or postpartum support.

I treat your information with the same care and respect I bring to my doula work, with gentleness, honesty, and confidentiality.

I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where relevant, the General Data Protection Regulation (GDPR).

If you ever have questions about this policy, please reach out anytime at hello@tewhanaudoula.com.

This Privacy Policy applies to:

  • My website: https://www.tewhanaudoula.com

  • My social media platforms (Instagram, Facebook, TikTok, etc.)

  • Any online or in-person offerings including birth and postpartum support, courses, or digital resources

It doesn’t apply to third-party platforms (like Facebook or Zoom), where their own privacy policies apply.

What I Collect

The kind of information I collect depends on how we connect. It may include:

  • Contact details: name, email, phone number, and address

  • Payment details: processed securely through trusted third parties (such as Stripe, PayPal, or Xero)

  • Client intake details: information you share about your pregnancy, health, preferences, or goals, so I can provide support that feels right for you

  • Purchase information: details of any services, programs, or products you’ve purchased

  • Website and social data: such as your IP address, browser type, and interactions with my website (via cookies or analytics tools like Google Analytics or Meta Pixel)

  • Marketing interactions: such as opening an email, clicking a link, or completing a form via Flodesk, Calendly, or Squarespace

How I Use Your Information

I use your personal information for reasons you’d expect, such as to:

  • Provide doula support and related services

  • Communicate and manage bookings

  • Process payments safely

  • Send updates, newsletters, or event details (if you’ve opted in)

  • Improve my website and client experience

  • Comply with legal and tax obligations

Your information is used thoughtfully and only in ways that align with what you’ve shared consent for. I’ll never sell or rent your details to anyone.

Marketing and Analytics

Like many small businesses, I use tools such as cookies, analytics, and social pixels to understand how people interact with my content and to reach families who may be seeking support.

You can opt out of emails or marketing at any time by clicking “unsubscribe” or emailing hello@tewhanaudoula.com.

Sharing Your Information

Your personal information may occasionally be shared with:

  • Trusted platforms I use for bookings, payments, or communication (such as Stripe, PayPal, Flodesk, Calendly, Squarespace, Zoom, or Xero)

  • Professional advisors (accountants, legal representatives)

  • Government or legal authorities if required by law

All third-party providers I work with are expected to have their own strong privacy and data protection measures in place.

Keeping Your Data Safe

I take your privacy seriously and use secure systems to protect your information. This includes:

  • Password-protected files and notes

  • Secure payment and storage platforms

  • Limited access to information on a need-to-know basis

I don’t store payment details directly. If your information ever needs to be deleted or de-identified, I’ll do so safely and permanently.

You have the right to:

  • Access the personal information I hold about you

  • Request corrections or updates

  • Withdraw consent for marketing or communication

  • Ask for your information to be deleted (unless it’s required for legal or tax purposes)

Just email me at hello@tewhanaudoula.com, and I’ll respond within 30 days.

International Clients

While Te Whānau Doula is based in Australia, I occasionally work with clients overseas. If that’s you, your information may be stored or processed in Australia under the same level of care and privacy protection

Updates to This Policy

As my business evolves, I may update this Privacy Policy to reflect changes in services, systems, or laws. The most up-to-date version will always be available on my website, with the effective date clearly displayed.

Concerns or Complaints

If you ever have concerns about how your information has been handled, I encourage you to reach out directly at hello@tewhanaudoula.com so we can resolve it together.

If you’re not satisfied with the outcome, you can contact the Office of the Australian Information Commissioner (OAIC) viawww.oaic.gov.au.